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Bluebella - US

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For delivery to US, please use our website at

www.blubella.us

Delivery to the US is not available from www.bluebella.com

Shopping Bag

Security & Privacy Notice

 

IS IT SAFE TO ORDER ONLINE?

Yes, it is safe to shop at Bluebella with your credit or debit card.

We promise to keep your name, address, credit card details and any other information you give us secure.

Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet.

Your card details are presented directly to the bank for clearance and are not stored.

When you click the ‘Check out’ button, you enter the secure section of the site.

 

HOW CAN YOU TELL IF OUR SITE IS SECURE?

When you are in the checkout, you will see the URL begins with https and also see a locked padlock in the address bar of your Web browser, showing that you are in the secure area.

Once your order has been processed securely online, we do not keep any record of your credit card details.

Your card details are verified automatically online through the secure Shopify payment gateway.

We are happy to answer any questions you have about secure shopping with us. Click here to contact us.

 

WHAT IS OUR PRIVACY POLICY?

The Bluebella Privacy Promise to you: Security is our priority

When we are looking after your data, our focus is on cybersecurity. We know how important your information is to you, and we promise to collect, process, store and share your data safely and securely.

 

We respect your privacy and security as much as you do. When you shop with us, we will only ask for personal information such as your name, email address, billing address, product selections, credit card or other payment information in order to send out your goods in a timely manner.

We may also collect information about where you are on the Internet (such as the website you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used.

We may also need to share your data with our trusted payment, fraud control and marketing partners. This will only ever be shared where necessary and always in a safe and secure way.

Once your order has been processed securely online, we do not keep any record of your credit card details.

 

PRIVACY AND PERSONAL DATA PROTECTION

In our everyday business operations we make use of a variety of data about visitors, including data about:

  • Customers
  • Users of our websites
  • Subscribers to our newsletters
  • Other stakeholders

In collecting and using this data, we are subject to a variety of new legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.

The purpose of this policy is to set out the relevant legislation and to describe the steps we take to ensure that we comply with it.

This control applies to all systems, people and processes that constitute our information systems, including directors and employees who have access to our systems.

The following elements of the GDPR legislation are relevant to this Notice:

  • Data Protection Impact Assessment Process
  • Personal Data Mapping Procedure
  • Legitimate Interest Assessment Procedure
  • GDPR Roles and Responsibilities
  • Records Retention and Protection Policy

To find out more about the details of how we protect, process, use and share your data, click to read the sections below:

DATA PROTECTION REGULATION
LAWFULNESS OF PROCESSING
SHARING YOUR INFORMATION
SEEING ADVERTS FOR BLUEBELLA ONLINE
MARKETING MESSAGES
KEEPING YOUR INFORMATION

 

CHANGES TO HOW WE PROTECT YOUR PRIVACY

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Bluebella website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Bluebella.

 

WHAT ABOUT COOKIES?

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

  1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
  2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – when you are browsing or shopping on Bluebella, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found here.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Bluebella user experience that we pride ourselves on providing our customers.

 

TO CONTACT US OR REGISTER A COMPLAINT

How to contact us:

  • By email: care@bluebella.com
  • By phone: Toll-free: 1-800-891-7057
    Or direct (international calling rates apply): +44-203-176-7769
    (Monday-Friday 09:00-17:30 UK Time)

You can log a complaint concerning our compliance with the data protection principles with the Information Commissioner

 

ADDRESSING COMPLIANCE

If you choose to receive e-mail marketing from Bluebella, we can tell you about new collections and offers. Remember you are in control and you can manage your preferences at any time.

If you would like to stop receiving marketing e-mails from us, you can unsubscribe or change your preference at any time by clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us, or by e-mailing us at care@bluebella.com with the header ‘Unsubscribe’

If you believe that any information we have about you is incorrect or incomplete, please e-mail us at care@bluebella.com. We will promptly correct any information found to be incorrect.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We may change this policy on occasion by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

Our commitment to you: No personal data is ever sold to third parties.