Bluebella - US

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For delivery to US, please use our website at

www.blubella.us

Delivery to the US is not available from www.bluebella.com

Security & Privacy Notice

 

IS IT SAFE TO ORDER ONLINE?

Yes, it is safe to shop at Bluebella with your credit or debit card.

We promise to keep your name, address, credit card details and any other information you give us secure.

Our secure server encrypts your personal information, including credit or debit card number, name and address, before it is sent over the Internet.

Your card details are presented directly to the bank for clearance and are not stored.

When you click the ‘Check out’ button, you enter the secure section of the site.

 

HOW CAN YOU TELL IF OUR SITE IS SECURE?

When you are in the checkout, you will see the URL begins with https and also see a locked padlock in the address bar of your Web browser, showing that you are in the secure area.

Once your order has been processed securely online, we do not keep any record of your credit card details.

Your card details are verified automatically online through the secure Shopify payment gateway.

We are happy to answer any questions you have about secure shopping with us. Click here to contact us.

 

WHAT IS OUR PRIVACY POLICY?

The Bluebella Privacy Promise to you: Security is our priority

When we are looking after your data, our focus is on cybersecurity. We know how important your information is to you, and we promise to collect, process, store and share your data safely and securely.

 

We respect your privacy and security as much as you do. When you shop with us, we will only ask for personal information such as your name, email address, billing address, product selections, credit card or other payment information in order to send out your goods in a timely manner.

We may also collect information about where you are on the Internet (such as the website you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used.

We may also need to share your data with our trusted payment, fraud control and marketing partners. This will only ever be shared where necessary and always in a safe and secure way.

Once your order has been processed securely online, we do not keep any record of your credit card details.

 

PRIVACY AND PERSONAL DATA PROTECTION

In our everyday business operations we make use of a variety of data about visitors, including data about:

  • Customers
  • Users of our websites
  • Subscribers to our newsletters
  • Other stakeholders

In collecting and using this data, we are subject to a variety of new legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.

The purpose of this policy is to set out the relevant legislation and to describe the steps we take to ensure that we comply with it.

This control applies to all systems, people and processes that constitute our information systems, including directors and employees who have access to our systems.

The following elements of the GDPR legislation are relevant to this Notice:

  • Data Protection Impact Assessment Process
  • Personal Data Mapping Procedure
  • Legitimate Interest Assessment Procedure
  • GDPR Roles and Responsibilities
  • Records Retention and Protection Policy

To find out more about the details of how we protect, process, use and share your data, click to read the sections below:

DATA PROTECTION REGULATION
LAWFULNESS OF PROCESSING
SHARING YOUR INFORMATION

 

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

Please go to our Privacy Notice below, where we explain the various ways that you can exercise your rights. You can opt-out of us selling your personal information, submit a subject access request, or request that we erase your personal information. If you have any further questions, please contact our Data Protection team at customercare@bluebella.com

PRIVACY POLICY

This privacy policy sets out how Bluebella uses and protects any information that you give Bluebella when you use this website.

Bluebella is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Bluebella may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

BASIS ON WHICH WE PROCESS PERSONAL DATA

Personal data we hold about you will be processed either because:

  • you have consented to the processing for the specific purposes described in this notice;
  • the processing is necessary in order for us to comply with our obligations under a contract between you and us; or
  • the processing is necessary in pursuit of a "legitimate interest", a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.

 

PERSONAL DATA WE COLLECT

We may collect and process the following personal data (information that can be uniquely identified with you) about you:

  • log-in details and information you provide when setting up an account on the Site ("Login Information");
  • profile information you provide to us relating to your account or profile with us ("Account Information");
  • contact information we collect from you (for example, your name, address, telephone number, email address) ("Contact Information");
  • information we collect which relates to orders you have placed with us, including products you have ordered, shipping destinations the price of products you have ordered and any customisation ("Order Information");
  • information provided to us relating to payment including credit or debit card details ("Payment Information");
  • Information provided in relation to personal preferences and interest and survey information (“Personal Preference Information)
  • a record and details of any correspondence or communication between you and us or relating to any complaint submitted to us ("Communication Information");
  • details of your visits to the Site, the resources and pages that you access and any searches you make ("Technical Information");

Generally we collect personal data directly, but we may obtain data from third parties from time to time. For instance we may licence data from a postcode database in order to ensure efficient shipping. If we do obtain your personal data from a third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.

You do not have to supply any personal information to us but the Site may not be operable without providing data to us. In particular we will be unable to fulfil an order without collecting some personal data from you.

You may withdraw our authority to process your personal data (or request that we restrict our processing – see your privacy rights below) at any time but we will be entitled to complete any orders we are then processing and we may need to withhold some personal data for legal or other reasons.

 


HOW WE PROCESS YOUR PERSONAL DATA

Please see the table below, which sets out the manner in which we will process the different types of personal data we hold:

SEEING ADVERTS FOR BLUEBELLA ONLINE
MARKETING MESSAGES
KEEPING YOUR INFORMATION
USE OF YOUR PERSONAL INFORMATION

 

CHANGES TO HOW WE PROTECT YOUR PRIVACY

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Bluebella website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Bluebella.

 

WHAT ABOUT COOKIES?

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

  1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
  2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – when you are browsing or shopping on Bluebella, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found here.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Bluebella user experience that we pride ourselves on providing our customers.

 

TO CONTACT US OR REGISTER A COMPLAINT

How to contact us:

  • By email: care@bluebella.com
  • By phone: Toll-free: 1-800-891-7057
    Or direct (international calling rates apply): +44-203-176-7769
    (Monday-Friday 09:00-17:30 UK Time)

You can log a complaint concerning our compliance with the data protection principles with the Information Commissioner

 

ADDRESSING COMPLIANCE

If you choose to receive e-mail marketing from Bluebella, we can tell you about new collections and offers. Remember you are in control and you can manage your preferences at any time.

If you would like to stop receiving marketing e-mails from us, you can unsubscribe or change your preference at any time by clicking "unsubscribe from this list" or "update subscription preferences" in the footer of any marketing email you receive from us, or by e-mailing us at care@bluebella.com with the header ‘Unsubscribe’

If you believe that any information we have about you is incorrect or incomplete, please e-mail us at care@bluebella.com. We will promptly correct any information found to be incorrect.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We may change this policy on occasion by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

Our commitment to you: No personal data is ever sold to third parties.

 

COMPANY DETAILS

Company name: Bluebella Limited

Address: Brickfields, Unit 201, 37 Cremer Street, Hoxton, London, E2 8HD, United Kingdom